OVERVIEW
Difficult people are everywhere
• Their numbers are small but their
impact is large
• They exhibit habitual behavior that affects most people in a negative way
The important skills you need are
identifying the types of difficult people and managing them effectively.
WHY SHOULD YOU
ATTEND
When people encounter a difficult
person, they do not understand the person’s reaction and are not sure how to
react. Difficult people create uncomfortable situations and they are hard to
interact with in a businesslike manner. They can be disruptive and loud or
quiet and withdrawn. Learn how to identify and how to deal with difficult
people at work.
AREAS COVERED
What do you do when you encounter a
difficult person?
This presentation on dealing with
difficult people gives you action steps and processes that work. There are
different strategies and steps to manage difficult people. Learn to identify
the different types of difficult people and ways to manage them.
It is important that “you” take
control of situation rather than having the difficult person take control. Also
learn the common mistakes most people make while dealing with difficult people.
LEARNING
OBJECTIVES
• Steps to handle the different types
of difficult people
• How to identify the different types of difficult people
• Strategies for managing stress in the workplace
WHO WILL
BENEFIT
• HR Managers
• Supervisors
• Senior Management
• Sales and Marketing
• Leadership
• Employee Relationship Manager
• Staffing Manager
• Leaders
• Managers
• Individual Contributors
SPEAKER
Years of Experience: 20+
years
Areas of Expertise: Leadership,
Executive Presence, Career Transitioning and Communication Skills
She has been coaching leaders
for 15 years and consults on talent and leadership
development, assessment tools, and leadership models. She uses premium
assessments and 360s tools to solidify her clients’ understanding of their
strengths and developmental areas. Her coaching approach increases her clients’
success rates in reaching their goals and broadening their career
opportunities.
Clients agree after working with
Valerie they have:
- Improved self-confidence
- Accept constructive feedback
- Have gained a strategic perspective
- More flexible leadership style and Executive
Presence
- Effective "360" communication
style
She demonstrates superior
professionalism and discretion with her clients. She was featured in Choice
Magazine (coaching industry publication) in the September 2016 issue
for her article on “Generational Similarities and How to Manage the
Multi-Generational Workplace”.
Valerie has 20+ years
of leadership experience at ATT and HP (EDS) in product
management, financial analysis, economic analysis, and regulatory
affairs. This business experience along with her current entrepreneurial
success benefits her clients; they view Valerie as someone who understands and
has firsthand experience with organizational situations.
She presents webinars on current
leadership topics, team leadership, coaching models for managers/leaders, ways
to engage and motivate employees, and leadership for the 21st century and
multi-generational workplace.
She is certified by the global
standards organization, ICF at PCC level; she also mentors and
assesses new coaches as part of their coaching certification. She received her
coaching training at University of Texas Dallas in Organizational Behavior and
Executive Coaching.
She is certified in premium
assessment and 360s: MBTI, Hogan, DISC, Extraordinary Leader 360,
MLQ 360, Lominger Voices.
To
Register (or) for more details please click on this below link:
https://bit.ly/3hteGVu
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Free: +1-888-300-8494
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