Through COVID-19 we are seeing that stress, fear, and
uncertainty impacts how we communicate, collaborate, and engage. Research shows
that there is a direct relationship between an increase in stress and
negativity and the resulting difficult behaviours in our organizations. How you
and your team effectively deal with negative and difficult people can mean the
difference between having a toxic, drama-filled workplace, and an engaged,
collaborative, and productive organization.
Why Should You Attend
Successful leaders know that the survival of our
organization during this uncertainty depends not just on the technical skills
within our team, but also on their ability to deal respectfully and
collaboratively with their colleagues and customers, and remain energized at
the same time.
We all have people who push our buttons and create drama in
our lives. Within our team, these interactions can drain our energy, take us
off track, and infect the other areas of our life. By focusing on effective
ways to work with negative and difficult people, you will be able to increase
productivity, collaboration, customer service, and overall engagement.
Many of us have learned to avoid, rather than deal with the
bullies, know-it-alls, and other difficult people on our team, because it is
easier than confronting the source of the problem. But, overlooking the problem
is the worst thing we can do.
Under stress and surrounded by uncertainty, some people are
simply more difficult to deal with. What we can change is our reaction. Reducing
the drama within our team depends on being able to understand and respond
appropriately to their behaviours.
Learn successful strategies and tips for building a
positive, productive workplace by knowing WHAT to focus on to move these
interactions forward, HOW to effectively respond, and WAYS to manage the impact
of their behaviour.
End frustration. Act rather than re-act, and ensure a
respectful, effective, and collaborate team.
Objectives of the Presentation
» Develop an understanding for those exhibiting
typical difficult behaviours in order to effectively meet their needs and move
the interactions forward.
» Identify
and control the impact of difficult people so that you can keep the situation
from escalating further.
» Increase
insight and differentiate the 4 types of attitudes and understand how they
develop in order to keep your cool in a variety of situations.
» Utilize
various verbal and non-verbal communication techniques and situational
strategies that you can use to de-escalate and effectively handle upset people.
» Learn
how to gain control and handle these situations by identifying the payoff.
» Uncover
the secret to moving difficult conversations forward.
» Know
how to act, not react, in solving situations so that you can lead with more confidence,
feel less stress, and gain more success in working and interacting with your
team.
Areas
Covered in the Session
» Negative
attitudes decrease the ability to problem-solve, effectively communicate and
collaborate, and increases the risk of mental health issues, absenteeism, and
difficult behaviours such as back-stabbing, finger-pointing, and
gossiping.
» Not
dealing with negativity and difficult behaviours rob us of time and energy.
» Negative
attitudes and difficult behaviours are contagious and can create a toxic
workplace culture.
» Leaders
who can appropriately manage any negativity and difficult behaviours will
create teams that can effectively collaborate and thrive through this
challenge, and those organizations that try to simply ignore those people and
attitudes will struggle to be productive, service their customers, and be
competitive.
Who Will Benefit
» Human Resources Professionals
» Health
and Safety Reps
» Union
Reps
» Supervisors,
Manager, Directors (Team Leads)
» Executive
Directors Not-For-Profit
To Register (or) for more details please click on this below
link:
https://bit.ly/3hSvfuu
Email: support@abideedict.com
Toll Free No:1-844-511-8858
Tel: +1-913-871-1466