Talent
Description
Dealing with difficult colleagues and clients requires that we be at our best in recognizing potential problems and circumventing them before they escalate. Our upcoming webinar discusses insights and techniques to improve emotional intelligence at work to manage difficult situations and people.
The webinar covers the following key areas:
Practice the best approach when dealing with a myriad of difficult client types
Create and maintain a communication climate of support rather than defensiveness Explore win-win outcomes to deal with unreasonable client requests LEARNING OBJECTIVES
To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult colleagues and clients requires that we be at our best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of learned communication competence. Join us for this illuminating webinar that is sure to give you the insights and techniques to improve emotional intelligence at work and manage your difficult situations. WHO WILL BENEFIT
Executive level, Sales, and pretty much everyone else too! Speaker Profile: Mr. Paul Byrne is a senior partner and trainer with Mackay Byrne Group; he is also a professor of communication skills in Ottawa, Ontario. He has 14+ years of professional experience. To Register (or) for more details please click on this below link:
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
Check out our popular webinars:
1. Outlook Tips and Techniques: Survive the Avalanche of Emails in 2020 - https://bit.ly/36QIkyM 2. How to Survive an Emotionally Toxic Workplace and Build Emotional Resiliency - https://bit.ly/2MjzQGX |
Presented By
1:00pm to 2:00pm
General Admission: $159.00
All Ages
100 17209961616 UPCOMING EVENTS
PAST EVENTS
Thursday, June 4th
26468 E Walker Dr, Aurora, Colorado 80016-6104 Past Event
Thursday, June 4th
26468 E Walker Dr, Aurora, Colorado 80016-6104 Past Event
Thursday, May 21st
26468 E Walker Dr, Aurora, Colorado 80016-6104 Past Event
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