To have employees as a source of competitive advantage, companies need to work to improve the employee work experience. Join our upcoming webinar to gain in-depth information on creating a work environment that engages the employees and makes them your competitive advantage.

Key points to be covered in the webinar:

• The subtle 
  differences between discretionary effort and engagement programs
• How to discover what an employee is capable of contributing

• What every employee expects as they come to work every morning

LEARNING OBJECTIVES

"Customer service is not a department. It is a philosophy to be embraced by every employee."

                                                                                                                                                                                                                 – Forbes

Employees who give excellent customer service become your competitive advantage in the marketplace. Giving excellent customer service means they are giving you discretionary effort on a regular basis.

Discretionary effort is the difference between what an employee has to do to get a paycheck and what that employee is capable of contributing.

Closely related to engagement programs, discretionary effort initiatives build on positive engagement programs in place and take employees and the company to the next level in competitiveness.

Just as customer service is a philosophy, so is discretionary effort and when managers embrace a discretionary effort environment, theygain competitive advantage through employees.

WHO WILL BENEFIT

Managers at all levels of the organization.

Supervisors

New managers

Middle managers

Team leads

Sales Managers

IT managers

HR managers

Directors

Vice Presidents

Presidents

CEO

COO

CFO

Executive Teams

Speaker Profile: Karla Brandau is a leading authority on personal and team productivity in the workplace. She specializes in combining the power of time management with technology, especially using Microsoft Outlook as a tool to help individuals “get it all done” in less time.

Training Doyens now features HRCI, SHRM and IRS accredited webinars. Enhance your knowledge and skills, and earn CE credits at the same time. 

About Training Doyens:

Based in Colorado, Training Doyens organizes world class webinars and seminars, providing training solutions to companies big and small. Reasonable pricing and customization options make our training programs uniquely beneficial.

For more details & To Register please click on this below link:

http://bit.ly/2QLqvZt

Email: support@trainingdoyens.com

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