OVERVIEW
"The difficult people we
encounter can be our greatest teachers." -- Eileen Anglin
Difficult people are found in every
walk of life. They come in many forms.
Given that we can't avoid or
eliminate them from our world, the next best solution is to learn how to deal
with difficult people effectively.
Learning how to recognize what they
are doing, and why that’s creating so much difficulty for you, and those around
you, is the first step.
From that recognition, you can create
a plan for how to shift the impact they have on you and the environment. There
are a host of specific tools, techniques, tactics and strategies that will work
when you want to shift the relationship and outcome. Learning to use the right
tool, technique, etc. in the right situation is key to creating positive
change.
WHY SHOULD YOU ATTEND
Let’s be honest here … you probably
have people in your life ... that, if they would just go away!… your life would
be easier?
Interacting with them is exhausting
and frustrating - even thinking about interacting with them is discouraging and
causes you to despair the situation will never get any better.
We all have those people in our
lives. The reality is, having them out of your life is not practical - they may
be your boss, staff, colleague, customer, vendor, friend, or family member.
You've probably thought to yourself -
"what can I do?" You avoid them … you spend inordinate amounts of
time, cognitive and emotional energy, trying to figure out work-arounds and
effective strategies, but none of it is working.
You want to just throw up your hands
and say - "That's it, I’m done".
Again, not practical.
Here's some good news. There are
practical solutions. This webinar is filled with tips, techniques, strategies
and tools that will make your dealings with difficult people much easier. You
will no longer have to say to yourself "I just don't know what to
do", because you will have a toolbox full of responses that will be game
changers.
You'll know where to direct your
energy, instead of feeling frustrated and at a loss about what do to, you will
feel empowered with very clear and effective responses.
You'll learn how to deal with
difficult people at work, how to diagnose exactly what the person is doing and
why it is so frustrating for you. You'll begin to see patterns that you hadn't
seen before. Specific language to use in specific situations. What skills you
can learn to get on equal footing. Create a plan with specific targeted timing
that will get you the result you want. You will also learn the techniques of
managing conflict in the workplace.
Attend this webinar and take the
first step in relieving the frustration and exasperation … and making your life
a whole lot easier.
AREAS COVERED
• Where specifically to focus your
energy to create a positive change in the relationship
• A very targeted set of skills to
use with difficult people
• Advanced strategies for managing
conflict in the workplace to make even the most seemingly intractable situation
productive
• What to watch for in body language
and the counter-intuitive response that will completely shift the situation
• Diagnosing their preferred style of
communication and how to adapt yours to change the way they connect with you
• How to manage difficult employees
by creating a practical, effective outcome focused plan
• Why some of the words and phrases
you have been using have not been working … and what words and phrases to use
instead
• Strategies for managing stress in
the workplace
LEARNING OBJECTIVES
In this webinar you will learn how to
identify why you experience some people as difficult and learn specific tips,
techniques, strategies and tools for interacting with them effectively to both
get the job done and have less stress in your life.
WHO WILL BENEFIT
This webinar is for you if:
• You interact with people
• You’re frustrated and exhausted by
some of the people you have to deal with regularly
• You spend way too much time
thinking about how to deal with one or more people in your world
• You have a team or organizational
leadership role
• You want specific practical tips,
tools, techniques, tactics and strategies to effectively deal with the most
difficult people in your life
SPEAKER
Years of Experience: 30+ years
Area of Expertise: Organizational Culture and Employee
Performance
Since 1987 Michael has been
consulting with businesses and organizations that understand the value of
developing organizational culture and their people as a foundation for continual
improvement, staff recruitment/retention, and enhancing organizational
capacity.
His vast clientele base includes
large multi-national and entrepreneurial organizations, government and NGO’s,
and a wide spectrum of executive, senior managers, supervisors and staff.
Use Promo Code SUMS20 and get flat 20%
discount on all purchases.
To Register (or) for more details
please click on this below link:
https://bit.ly/3ew1v3p
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