Ticket Buyer Support

If you lost your credit card, please bring a government issued ID to Will Call to retrieve your tickets. If you are unable to bring the credit card, ID card, or someone else purchased the tickets for you, you must bring a copy of the front and back of the card along with a copy…

In some rare cases an event organizer may refund one or more tickets out of a larger order.  If you received a refund for part of the sale price, a primary reason is because service fees are non-refundable.  If you are entitled to a refund then it will only be the face value of your…

In some cases, we can give partial order refunds.  This can only be authorized by the event organizer.  If they authorize this, then we can refund a whole ticket only.  We will not be able to do a custom amount.

The credit card types we accept include Visa, MasterCard, Discover, and American Express.

If you don’t have a PayPal account, you can still purchase tickets using the third party platform. Just select the option to pay with debit or credit card.

The venue or event organizer makes the final decision on whether to cancel an event, postpone or issue a refund. Purplepass assumes no responsibility for making any such decision, and will have no responsibility to issue refunds. If a refund is issued, Purplepass will issue refunds for all online and telephone purchases. If you purchased…

All sales are final and no ticket exchanges unless the event is canceled, postponed, or has significantly changed after you have purchased your tickets. If the event was canceled, you will automatically be refunded (minus service fees) depending on the event organizer's terms and conditions. If the event was postponed or changed, you may request…

If you have purchased a ticket for an event and can’t attend, we cannot refund for this reason. All sales are final, the event is cancelled or postponed.

There are no refunds. However, if an event was cancelled or postponed, then you should contact the event organizer directly for instruction on refunding tickets and the necessary procedures. Their contact information can be found on the event page via Purplepass.

If you paid with your debit card and have pending charges, but they were declined transactions, the bank may have put a hold on the money even though they declined the transaction. This is something that the bank does and unfortunately we have no control over it. However, this hold by the bank is usually…

If your card was declined multiple times, consider the following. We accept Visa, MasterCard, Discover, and American Express. While checking out, please make sure that you are entering the correct CVV code (the 3 or 4 digit number on the back of your card) as well as your correct billing address. The address you should…

Purplepass provides a service to both event organizers and patrons. Our service allows event organizer to focus on producing great events and it provides customers a convenient way to purchase tickets to these events. We do not collect any portion of the ticket face value and our service fee incorporates the costs associated with operating…

The service fee varies depending on several factors such as the event, the face value of the ticket, the delivery method, facility fees, or additional fees such as a telephone or retail outlet fee.  This is all set by the event organizer and depends on the event.

For your security, we confirm that the address you enter during checkout matches the billing address of the credit card being used. In regard to an AVS Mismatch error: If the address entered does not match the address on the credit card, the transaction will be halted, and you will receive this error. NOTE: Some…

Tickets are handled the same way as cash. If they are lost, stolen, or destroyed, we are unable to exchange, issue refunds or replacements.

Once you successfully submit your order online, you will receive a confirmation number in your email. This also confirms that your card has been charged. You can also contact your bank or use their mobile app to check all charges that have gone through.

In regard to requesting a refund for an event cancelled by the event organizer; the refunds will be issued automatically (depending on their terms and conditions). If the event is postponed, you are also eligible for a refund by contacting support@purplepass.com.