Event Organizer Support

This support article goes over the routine maintenance that should be performed on the Boca printer periodically. For instructions on setting up your ticket printer(s), you can download our setup guide. Adjusting the paper guideCleaning the print headCleaning the Platen (rubber drive roller)Cleaning the optical sensors Adjusting the paper guide Check the slider bar, making…

Use the follow tips and steps below for troubleshooting these common issues with a Boca ticket printer. For instructions on setting up your ticket printer(s), you can download our setup guide. Boca is printing too far left or right on the ticket Printing too high, too low, or not printing straight Ticket information is printing too…

Windows will typically automatically install the printer if plugged in for the first time. If the printer is not recognized on Windows after plugging it in, you can check this by going into your Devices and Printers that is found in the Control Panel of Windows. This will show you if the printer is installed…

Follow the steps below for setting up your Boca ticket printer(s). NOTE: For instructions on setting up your ticket printer(s), you can download our setup guide. Step #1: Connect printer to PC With the printer off, plug in your Boca USB cable to the printer and also to the computer. Plug the power cord into a…

TIP #1: DETERMINE THE CHANGE To determine the change due from a cash sale, enter the money tendered. If you know how much change is due, you can skip this step.  TIP #2: RESPONSE TIME Tap on the screen softly for a better response. TIP #3: REFUNDING AN ORDER Go to your recent transaction log…

NOTE: You can use the same Purplepass ID and password to login on multiple scanners and iPads, while using them simultaneously. You can log in to as many devices as you want with your same login information. This will not cause any problems. If you want to set up your mobile box office on your…

If you want some tips to make the scanning ticket process easier and more efficient, consider trying the following: TIP #1: SCANNING ENTIRE ORDER Scan the whole order instead of one ticket at a time to make the process faster. To admit the entire order, scan a ticket and click the green check Mark. Then,…

If you want to look up an order to check in a guest manually, follow these directions. Click the SEARCH icon at the upper right corner of the scanner. You can search by the order number or the ticket holder’s last name. Click on the order to bring up the Order Actions menu. You can do a…

SCANNING WITH A HANDHELD SCANNER If you want to use a handheld scanner, follow these directions. Press and hold the scan button. This will trigger the scanner.Hold the ticket approximately 4” to 8” away from the scanner.Be sure to hold the ticket straight, and the barcode faces the scanner directly.Hold the scanner steady and don't…

To get started with a wireless scanner, follow these steps: Power on the scanner in the top left corner.Next, start the Purplepass app.Log in to your account.Select the event at the bottom of the scanner to load.Scan your tickets.You can search orders in the upper right-hand corner of the screen.

TROUBLESHOOTING SCANNERS: “LP Disconnected” - hit the home button on the iPhone to minimize the Purplepass Pro app, wait a second, then go back into the app.  It should reset the connection.All ticket scanning as invalid - Check to see if you are on the correct event.  To switch events, hit the settings button in…

Depending on your needs, size, venue, and other external factors, Purplepass offers equipment rentals for running your gate and checking into an event. You can learn more about these options in your account. Log in to your Purplepass event organizer dashboard In the upper right-hand corner, select Equipment Below are the equipment options for a…

When you go to the event page of a recurring event and have a drop-down menu with different event dates, customers will see a colored circle to the left of each event. These circles indicate the following: Yellow - The event isn’t on sale yet. Green - The event is on sale. Red - The…