Ticket Buyer Support

You can access your live stream in two ways. Entering the access codeEntering your email address used to purchase tickets If you choose to use your email, an email will be sent showing all the upcoming live streams with a direct link. If you forget your code or lose the original confirmation email, the event…

If you would like to move to different seats within the same event or transfer to a new event, please email us at support@purplepass.com or call 1-800-316-8559 to see what options are available. The terms and conditions for an event are set by the event organizer and changing seats or switching dates may not be…

If you purchased the wrong ticket dates or times for a recurring event, you can have your tickets transferred to the correct time. To do this, call customer support at 1-800-316-8559 or send an email to support@purplepass.com.  For security purposes, we need to confirm your identity. Please have at least one of the following items…

If you don’t have a PayPal account, you can still purchase tickets using the third party platform. Just select the option to pay with debit or credit card.

After purchasing tickets via Purplepass, you will receive a confirmation email with your print-at-home tickets attached to print out. If you don’t have access to a printer, you can save the PDF directly to your mobile device or save an image of your tickets to your smart device. The barcode needs to be clear and…

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There is some information that Purplepass collects related to your account and sales. When you order online, we need your full name, email address, phone number, billing address, your credit card number, expiration date and CVV code. This information is all required in order to successfully process your online order. We also use your Internet…

Prices are set by the event organizer or venue and we have no control over discounts. We do allow the event organizer to create promo codes that can be used for discounts. However, this is at the sole discretion of the event organizer. If you have any questions about an event and their ticket packages,…

At this time we do not offer gift certificates.

No, we currently do not have any sort of waiting list for tickets. However, you can find out exactly when tickets go on sale by going to the event page.

You can order tickets via phone if that is your preferred way of purchasing. Contact 1-800-316-8559 to order your tickets. This line is open 24/7.

Purplepass’ unique systems allows you to purchase any combination of ticket types from the same event as well as tickets from other events all at the same time. Simply add to cart as you shop and check out when you're ready.

You can switch delivery methods from print-at-home to Will Call or from Will Call to print-at-home. We are not able to switch your delivery method to shipping nor are we able to switch to print-at-home or Will Call if you originally chose to have the tickets shipped. If you would like to do this, please…

Bring the credit card used to purchase the tickets as well as your own ID to the Will Call line. You will be able to pick up your tickets. Alternatively, we can switch your tickets to print-at-home and have them emailed to you. If you would like to do this, please send us an email…

We send you a receipt in your email after you have successfully purchased tickets. This confirmation email will also include your tickets if you chose the print-at-home delivery option. Sometimes valid emails get put to the spam/junk folder, so please check to see if the email is there. If the email is not there, you…

It is up to the venue or event organizer to decide which delivery options they want to make available to you. The reason for this is sometimes a venue will not have the facilities for a Will Call window or the necessary staff available to run it.

In regards to mailing tickets internationally; at this time, Purplepass only ships to continental U.S. residents only.

In regards to our policy for shipping tickets; we ship all of our tickets using the United States Postal Service (USPS) First Class: $1.95Standard (USPS Priority): $9.95Expedited (USPS Express): $25.95

Physical tickets for events are treated like cash and typically cannot be replaced or refunded if lost or stolen. Contact the event organizer if you’ve lost tickets to see if an exception can be made.

Purplepass is not responsible for event tickets that may be lost by the postal service. If the Purplepass event you have purchased tickets for is within 72 hours and you have not received your tickets, please contact customer support at 800-316-8559 or at support@purplepass.com. We will work with you, the venue, and the event organizer…

In regard to turnaround time; Purplepass offers two different shipping options. Standard Delivery: allow up to 10 days Express Delivery: allow up to 3 days Only the Express option requires a signature. Both options will be delivered to the billing address attached to the credit card.

Tickets are usually to be available at the venue’s box office or front entrance. However, some venues do not have a box office and others may not use the box office for Will Call. If you've selected will call, please follow any instructions they have provided on pickup locations, or simply ask for help from…

Will Call is a simple and efficient way to receive your tickets. Rather than paying to have tickets mailed and waiting several days to receive them or worrying about email, you can choose the Will Call option. Tickets will be held at the venue’s box office on the day of the event. If attending, you…

No. The confirmation code and receipt is not required. However, they might use this for locating your order at Will Call. You are required to bring a valid government issued ID and the credit card used to purchase the tickets.

Only the person that ordered the tickets can pick them up from Will Call. You can’t have someone else pick them up for you. You will be required to show your ID and/or the credit card used when you purchased your tickets and you may also be required to sign for the tickets.

NOTE: Do not place another order if you aren't sure if your order went through. Check to see if you received a confirmation email. When you click the Confirm Order button, your billing information is sent to Purplepass’ payment processor. If your computer freezes or shows an error, there is still a chance the information…

Orders are usually shipped out within 48 hours from the time they are purchased during business hours online or over the phone. If you do not receive your tickets within the expected time, please contact customer service at support@purplepass.com.